Online Ordering Help

Login

The first step is to log in using the 'login' tab circled in red opposite. Then fill out the three fields with your login details you have been given.
If you are using the dummy account to play around then please put the word 'demo' in each of the three fields when logging in.

If you are a new customer you can register with us and create an account by clicking the 'Create Account' tab circled far right.

Product Search

There are a number of different ways to product search. Across the top we have 'Search by Keyword' (fig. 1), 'Search by Code' (fig. 2) and 'Search Product Index' (fig. 3).

One the right hand side is a detailed list of product categories (fig. 5) and one of the tabs across the top is for our 'Quick Order Entry' (fig. 6) - many of our customers like this option as it allows them simply and quickly type in the codes of the products they require and the amount they would like to order - Quick and easy!

Contract Prices (formally Req Pad)

Your Contract Prices is a list of commonly ordered (or contract) items with pre-arranged discounts applied to them. Your sales team will be more than happy to arrange discounts on many, many products for you.

Your 'Contact Prices' can be found on the right hand side circled in red opposite. You will need to be logged in to your account to view your contract items.

Finders

Our 'Finders' are easy to use search facilities. We have our 'Printer Supplies Finder' (fig. 1), our 'Envelope Finder' (fig. 2) and our 'Folder Finder' (fig 3)

All our finders make sourcing that toner cartridge or correct sized envelope or the right folder just that little bit easier.

My Favourites - Custom Catalogues

You also a have a 'My Favourites' list which is situated on the right hand side (fig. 1). This is a custom catalogue of all your favourite items that you create yourself.

When viewing a product just click on the 'Add to Custom Catalogue' button (fig. 2) to add it to your favourites

Above the 'My Favourites' button is 'Frequent Bought Products' button - this will list your frequently bought items.

Your Account - Account Management

Under the 'Your Account' section on the left hand side you will find 'Order Authorisations' which will show any orders waiting to be authorised by you, 'Recent orders' and any 'Unsent Orders' (formally called 'recent quotes').

Budget Control

Budget Control is located on the left hand side, circled in red opposite. This section contains the spend reports for your account.

In this section you may look in various ways at how much your company has spent online since your online account was set up. You can look at a screen detailing 'Spend by Department', 'Spend by Product', 'Spend by Item' or 'Volume by item'.

Please note that this only outlines your online account and will not list any telephone orders placed with us.

1-Step Checkout

When you add a product to your basket, you can see the basket updating on the left hand side of the screen (fig. 1). You can continue shopping and add more products to the basket, and when you are ready to checkout just click the 'Checkout' button.
NB: To add items to your basket please click the white cross in the grey circle icon next to the product or at the top of the your Contract Prices list (fig. 2).

We have a 1-step checkout process where you can check and edit the details of your order all on one screen (fig. 3) and then confirm the order when you are satisfied by clicking the 'place your order' button (fig. 4), this button is also at the bottom of the order as well as the top.
Your order is then sent straight through to us where we will process it immediately.