Ordering |
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Orders may be placed directly through to your dedicated sales team on their direct line provided. Order confirmation can be emailed or faxed through upon request.
For first time callers please call our friendly switchboard who will pass you through to the relevant sales team.
Cardiff: 029 2022 5555 or Swansea: 01792 890 530 |
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You may email your order directly to your dedicated sales person, who will have given you their direct email address when your account was set up.
For first time enquiries please either use our enquiry form or email enquiries@setoffice.co.uk |
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All faxes will be received directly by your sales team. Any illegible items requiring clarification will be discussed with the appropriate order personnel. Confirmation of order receipt may be provided by request. Please fax Cardiff on 029 2022 1922 or Swansea on 01792 899 142 |
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Orders received through the post are distributed to the relevant sales teams in the morning. Please post to either:
SET Office Supplies
Asset House, 63 Penarth Road, Cardiff CF10 5RA
SET Office Supplies (Swansea)
Phoenix Way, Garngoch Ind.l Estate, Gorseinon, Swansea SA4 9WF |
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We have a secure, easy to use online ordering site.
Our site provides a secure environment for transactions. All movements are monitored by our IT team and may be traced back to the specific user if required. Please contact your sales team to set up an account.
To visit our dedicated site please click here. |
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Delivery
Orders should be received by 16.30 hours to ensure a next day delivery. This excludes furniture, print and special order products of which you will be advised by your sales representative. Orders for delivery to new accounts outside Wales and the West may require payment before delivery.
All deliveries are made during a normal working day, Monday to Friday, between 09.00 hours and 17.00 hours, unless by prior arrangement. All our delivery drivers are supplied with a mobile phone so not only can they keep in contact with base but our sales people can also contact them throughout the day to answer any queries.
Deliveries on Specific Days
If required SET can control the release of orders for delivery of goods on specific days, for example when a daily delivery is not required and a weekly delivery may be more suitable for a particular site.
Regular Timed Deliveries
All deliveries are made before or between specified times. this service proves invaluable when managing a busy reception or goods in area.
Direct Deliveries
Where the quantity of a product ordered warrants it, items can be delivered directly from the supplier to yourselves. If this were the case then you would be advised of the expected delivery date and the supplier who will make the delivery.
Special items will be delivered by the date agreed at the time the order is placed.
SET produces a daily back order report. Your sales co-ordinator will check the progress of these orders on a daily basis. For any item that will be delivered late, they will contact your order point at least two days before the item was due for delivery. They will then offer alternatives or a new delivery date. |
