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Customer satisfaction  
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Customer Satisfaction

The secret to a successful business is satisfied customers and we strive everyday to make our customers happy. From our friendly receptionist to our highly trained, experienced account managers; our products and free next day deliveries; our continuing success in giving our customers the lowest prices in the area, if not the UK; our special offers and even our fun customer outings and evening events, we are 100% committed to giving the best possible customer service.
We think of our customers as our friends and as cheesy as that sounds, its true. Everyone who buys online knows that feedback is very important so we asked our customers for feedback and this is what they said, take a look.

All Feedback
  Feedback
     
Tick "It's a pleasure to do business with SET. Reliable, Professional and with a personal approach from their staff, makes working with SET very easy and enjoyable. They treat us with the three C's- Care, Consideration and Courtesy. Would highly recommend."
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Tick "Just a quick email to say a big thank you to you and your staff for the excellent job done with this year's Little Gem Directory. Not only am I extremely pleased with the finished product, but I have also been very impressed with the professionalism shown by your staff in bringing it all together. Technical advice was always there when needed, and the job was actually turned round ahead of schedule. You can therefore rest assured that I will be recommending your services to my many business contacts, and I sincerely hope that exposure in this years Gem brings SET a lot of extra business!

Many thanks once again, and please pass on my gratitude to all those involved, in particular Lyndon in Cardiff, and all the staff at Haverfordwest."
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Tick "We have been using SET Office Supplies for just over two years. As an organisation we find SET to be very good value for money and have a range of services from providing stationery, furniture and printing. We have an allocated Sales Representative from SET who will go out of his way to make sure what they are selling us is adequate for our organisation and will work hard to give us the best deal.

As a registered Charity one of our aims is to ensure that we are getting our products at the lowest possible price, we currently have 8 offices and each of our offices use SET and find their service remarkable."
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Tick "Customer satisfaction 100%. Nothing is ever too much trouble for SET. No problems in returning goods and credits being applied. Very happy and caring staff in all departments' sales and accounts. Very prompt and polite service all round. Would certainly recommend."
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"SET gives fantastic service, from their next day delivery, to their customer service, where any query regarding prices/availability of stock etc. is responded to by your own dedicated team member quickly and efficiently, which makes my job of ordering any item of stationery really fast and easy, job well done!!!!"

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"SET supplies never fail to deliver, the van is here daily and the staff in the office are very helpful and will go out of their way to assist with any request.  The printing services of leaflets/flyers etc are also invaluable and are done to a very high standard.  Any goods that need returning are collected immediately. Great service is provided all round with very competitive prices."

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"S.E.T provides a fantastic service from next day delivery to a dedicated advisor for that one to one personal service. For anything from printed stationery to furniture - they supply it all. Would highly recommend this company for all your office needs"

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"Just to say a big thank you for all your help during the last 3 years.  I wouldn't have believed it possible to source so many different things at such short notice and always with a delivery time within 24 hours!  And you're always so friendly and willing to take time to direct us to the best alternatives.  The biggest plus, though, is your excellent prices and willingness to negotiate for us."

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"S E T is a great company to deal with. Not only is the service excellent, but the consideration shown by all their staff is second to none."

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"Thank you for all your support over the years.  I have used SET for all my stationery and they always deliver on time. The service they give is top quality and I would not buy from any other supplier. SET have gone to great lengths to ensure my business runs smoothly."

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"Just to say, that over the numerous years we have been purchasing from you, you have always gone out of your way to find competitive prices for us and have always been very professional and helpful. Keep up the good work."

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"Just a note to thank you for the excellent service you have given us over the past 11 years. Nothing is too much trouble for Rachel Woods and she always answer our calls with a friendly, cheerful greeting. Deliveries are always next day and the driver is also pleasant and helpful. We would also like to thank you for the wonderful Golfing Vouchers which you donated to our fund raising raffles.

Once again, thank you for all your help over the years."

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"The service from SET is second to none.  Staff are always helpful and polite.  In particular Jason Jones - nothing is ever too much trouble for him.  I would highly recommend SET to other customers. We use SET on a regular basis and we always receive outstanding service.  Keep up the good work! The staff are excellent, very obliging, helpful, cheerful and nothing is too much trouble."

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"In my long experience of dealing with various companies over my career, I can explicitly say that SET in Cardiff is and always has been for me one of the very best in its field. Whether its the huge variety of goods, materials and of course reasonable prices along with the occasional promotions and offers, the helpful and friendly staff supported by the efficient and usually next day delivery service. One of the more important elements for me is the 'no questions asked' returns policy and collection."

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"SET deliver a first class service with excellent products at competitive prices.  Customer service is always 100%. Staff, in particular Jason and Jonathan are always cheerful, efficient and strive to deliver the right service first time. Highly recommended"

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"SET satisfy our stationery needs within twenty-four hours and provide us with an excellent service."

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"BRILLIANT Team at SET, excellent customer service - they will send a team to set up the furniture, search for items if you can't find it in the catalogue . The price is very competitive on stationery and printing. Never had a problem, they always have the right attitude  - Big thank for all your help."

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"Always receive excellent service, great products and prices, a pleasure to deal with the guys at SET, makes my working day a lot easier."

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"I would just like to take this opportunity to thank you  and your work colleagues for the service you have provided over the past year.  Your friendly and honest  approach along with the fast and efficient delivery times, prices and quality of goods supplied  always determine our support as remaining a customer."

 
 
 
Would you like to leave us some feedback? Are you happy with our services, do you think there are areas where we can improve? Please get in touch by using the form below.
 
     
 

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  Customer satisfaction
 
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SET is a limited company registered in England and Wales | Registered Number: 2498167 | Registered Address: Asset House, 63 Penarth Road, Cardiff CF10 5RA
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